Privacy Policy

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the application.


We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our WhatsApp API integration platform.


1. Introduction

ChatGate is a WhatsApp API portal that allows businesses to connect and automate their WhatsApp Business Accounts through webhooks and APIs. By using our services, you agree to the terms of this Privacy Policy.


2. Information We Collect

a. Account Information

When you create an account on ChatGate, we collect:

  1. Name
  2. Email address
  3. Company or business name
  4. Billing information (if applicable)

b. WhatsApp Integration Data

When you connect your WhatsApp Business Account, we may collect:

  1. WhatsApp Business Account ID
  2. Webhook URLs
  3. Message logs (if you enable message tracking for automation or analytics)
  4. Contact and chat metadata (such as timestamps, sender/receiver IDs)
Note: ChatGate does not store the content of your private WhatsApp messages unless explicitly required for service functionality (e.g., chatbot responses, delivery logs).

c. Technical Data

We may automatically collect:

  1. IP address
  2. Browser type and version
  3. Device information
  4. Log data and API usage statistics

3. How We Use Your Information

We use your information to:

  1. Provide, operate, and maintain our services
  2. Authenticate users and secure your account
  3. Process payments and subscriptions
  4. Improve platform performance and customer support
  5. Send important updates, service notifications, and marketing emails (you can opt out anytime)

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.

We may share your information only:

  1. With WhatsApp/Facebook (Meta) for API integration and compliance purposes
  2. With trusted third-party service providers (e.g., payment gateways, hosting partners)
  3. When required by law or government authorities
  4. To prevent fraud, misuse, or security threats

5. Data Security

We use industry-standard security measures, including SSL encryption and access control, to protect your data.

While we take all reasonable precautions, no method of data transmission or storage is 100% secure.


6. Data Retention

We retain your data only for as long as necessary to:

  1. Fulfill the purposes outlined in this Privacy Policy
  2. Comply with legal obligations
  3. Resolve disputes and enforce our agreements

If you delete your account, we permanently remove or anonymize your personal information within 30 days.


7. Your Rights

You have the right to:

  1. Access your data
  2. Correct or update inaccurate information
  3. Request deletion of your account and data
  4. Withdraw consent for marketing communications

To exercise these rights, contact us at support@digicraft.us


8. Third-Party Services

ChatGate integrates with third-party services such as Meta (WhatsApp). Your use of these services is subject to their respective privacy policies.

We recommend reviewing WhatsApp’s privacy policy for further details.


9. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve our services.

You can disable cookies in your browser settings, but some features may not work properly.


10. Changes to This Policy

We may update this Privacy Policy from time to time.

All updates will be posted on this page with a new “Last Updated” date. We encourage you to review this page periodically.